Refund Policy

https://n95mall.com may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://n95mall.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Download issues: You have problems that prevent you from downloading the product. https://n95mall.com recommends that you contact the support team for your browser provider, as https://n95mall.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

For defect products cause by our party:

Please view return policy